This privacy policy explains how White Label Creative uses and protects any information that you provide when using this website or communicating with us.

We are committed to ensuring that your privacy is protected. Any information by which you can be identified will only be used in accordance with this statement and relevant UK data protection law, including the UK GDPR and Data Protection Act 2018.

We may update this policy from time to time by posting a new version on this page. You should check this page occasionally to ensure you are happy with any changes.

This policy is effective from August 2025.

Information We May Collect

We may collect and process the following information:

• Your name and contact details (such as email address)

• Information you provide when completing forms on the website

• Demographic information such as postcode, interests or preferences

• Any other details you voluntarily provide (e.g., via surveys or feedback)

How We Use This Information

We process personal data for the following purposes:

• To understand your needs and provide a better service

• To maintain internal records

• To improve our website and services

• To contact you where you have requested information or support

• To carry out surveys or research to improve our work

• To ensure the website content is presented in the most effective way for you

We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law.

Security

We are committed to keeping your information secure. Suitable technical and organisational measures are in place to prevent unauthorised access, disclosure, alteration, or destruction of your personal data.

Cookies and Analytics

Our website uses cookies to improve your browsing experience and to help us understand how people use the site.

Cookies are small files placed on your device. They allow us to:

• Measure and improve website performance

• Understand which pages are most useful

• Remember your preferences for future visits

We use Google Analytics to collect anonymous statistics about how the website is used. This helps us make improvements based on aggregated data. Google may store this information; you can read more in Google’s privacy policy.

Managing Cookies

You can choose to accept or decline cookies. Most web browsers accept them automatically, but you can usually change your browser settings to decline cookies if you prefer. Please note, some features of the site may not function correctly without cookies.

On your first visit to this website, you will see a cookie notice allowing you to manage your preferences.

Links to Other Websites

This website may contain links to other websites. Once you leave our site, please note that we cannot be responsible for the protection and privacy of any information you provide on external websites. Always check the privacy policy of any site you visit.

Legal Basis and Legitimate Interests

We process your personal data where it is necessary for:

• Providing information or services you request

• Improving and developing our website and communications

• Ensuring the security of our systems

• Meeting our legal obligations

Where processing is based on your consent (e.g. optional cookies), you have the right to withdraw that consent at any time.

Your Rights

Under UK GDPR, you have the following rights:

• To request access to the personal data we hold about you

• To request correction of inaccurate or incomplete data

• To request deletion of your personal data where there is no legal reason for us to continue holding it

• To object to the processing of your personal data

• To request restriction of processing in certain circumstances

• To request transfer of your personal data to another organisation

• To lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been infringed

For more information, please visit the ICO website.

Contact

If you have any questions about this policy or would like to exercise your data rights, please contact:

Jo Gumb

Managing Director, White Label Creative

Tel: 020 8726 7968

Email: jgumb@wlcreative.org.uk